Service & Support
Emergency Service
Do you have an instrument down?
MonTech USA’s expertly qualified technicians are on standby to assist users remotely or on-site.
Please contact your representative or call MonTech USA directly at 800-552-5115.
Instrument assessments are conducted within 24 hours to determine the appropriate action for equipment repair.
Our staff is prepared to assess and repair testing machines outside of the MonTech product line including:
- Alpha
- Monsanto
- TechPro
- Ektron
- And others
MonTech is in no way affiliated with any of the original equipment manufacturers (OEMs) listed above. We specialize in sales, remanufacture, PM service, replacement parts and accredited calibration of rubber testing equipment. All OEM trade names, copyrights, company names, and trademarks on this page are the property of their respective owners.
Calibration & Preventative Maintenance
MonTech USA is an ISO/IEC 17025 accredited calibration laboratory with over 40 years of field calibration and repair experience.
Specializing in the rubber and polymer industry, we calibrate to OEM, ASTM, or application specific requirements for all rubber testing machines.
Every service visit is treated with care and professionalism. Calibration intervals can be set quarterly, semi-annually, annually, or to whatever frequency is required per customer specifications.
It is important to keep all machines in conformance and running. Our expertly trained technicians can answer questions on maintenance tips, or recommend parts replacements to ensure continued operation.
Technical Support
MonTech USA provides in-house technical assistance for rheological and testing needs.
MonTech’s global network of rheologists, chemists, and application support specialists are dedicated exclusively to technical support in the rubber industry.
One application that works for one customer may not work for another. MonTech’s consultative approach is dedicated to delivering the best recommendations for tests involving:
- Process Simulation
- Raw Material Evaluation
- End-Product Characterization
- Physical Property Testing
- Troubleshooting
- And more..
Understanding processes and solving applicational questions from the ground up is our passion.
Whether you are an experienced chemist, or new to the rubber industry, we have all the resources to get you started with anything from very simple testing to complex dynamic testing.
ISO 9001:2015
Software Support
Please contact your representative or call MonTech USA directly at 800-552-5115 to evaluate any software questions for MonControl, MonStat, MonRecipe or MonQuality.
Software Updates
MonControl updates are free for the life of any instrument. Instrument updates are applied during on-site service visits or installed remotely.